frequently asked questions
Who can access the NDIS?
To become an NDIS participant a person must: Have a permanent disability that significantly affects their ability to take part in everyday activities. Be aged less than 65 when they first enter the NDIS. Be an Australian citizen or hold a permanent visa or a Protected Special Category visa; and Live in Australia where the NDIS is available.
How do I join / switch over to Upliftme?
It’s easy! You can call us on 0423 828 832 to speak to one of our friendly team members. They will be able to assist you with your enquiry. Alternatively you can send us an email to aboutme@upliftme.com.au
Are Upliftme regulated?
Most definitely. Not only are we required to comply with the NDIS service delivery guidelines, we are also answerable to the NDIS Quality and Safeguards Commission. This Commission overseas the services offered within each provider and will also regularly audit business functions and operations. Upliftme also works alongside NDIS registered auditors, who quite frequently spot audit and provide us with on going compliance measures to meet in line with our provider obligations.
I have a Plan Manager – can I still be supported by Upliftme?
Yes, we work closely with various Plan Management companies and have a fluid system in place to ensure that supports are billed for appropriately, with no interruptions to support services.
I need someone to help me. Are support people allowed to be with me?
Of course. We very much encourage people to have a support person with them during their initial interactions with our service. It can be a scary and anxious time for a lot of people, and we would like to make the process as comfortable as possible for you. You may wish to have your natural supports around you, i.e. family or friends or you may have a representative from another company / organisation to act on your behalf. Either way – we’re happy to work alongside you as long as your privacy is respected. Alternatively you can send us an email to aboutme@upliftme.com.au
What services do Upliftme offer?
We offer an array of services. Have a look at our support services page to find out how we can assist you and for more information. It’s as easy as a phone call away or email!
How much do Upliftme services cost?
Upliftme provides services at the rates provided by the NDIS. We can work with each Participant to maximise the services delivered, in line (and in budget) with your NDIS Plan. We also offer a fee for service model for individuals who do not currently have an NDIS plan. This is also an ideal solution for people who would like to purchase supports in addition to their NDIS plan. Please feel free to contact us in relation to pricing.
I’ve noticed you provide Hoarding & Squalor services. What is that?
Hoarding is the term used to explain the continual accumulation of a large number of objects or animals, resulting in excessive clutter. The perception from others can often be that hoarded items lack value, however, to the person collecting these objects or animals, they are of immense value and cannot be thrown away. Squalor describes an unsanitary living environment that has arisen from extreme and/or prolonged neglect and poses substantial health and safety risks to people or animals residing in the affected premises as well as others in the community.